Business etiquette is the way in which we anticipate relationships between associates in an organization, between an organization and its customers, as well as between the organization and other stakeholders. The rules of etiquette are many and can be very complicated. In this training, the focus falls on the most important and needed rules for etiquette in common for the business environment situations.

Training includes:

  • How to be successful and memorable according to the rules?
  • What are the rules and norms for behavior in society, in the office, during a business meeting, at formal and informal events, at a cocktail party, etc.?
  • How to correctly read the dress code, even when it is not mentioned in the invitation?
  • How to prepare for different events?
  • How to be persuasive and confident in different companies and event settings?
  • How to communicate successfully at networking events?
  • How to introduce yourself and how to introduce other people?
  • How to start and how to maintain a conversation in formal and informal settings?
  • How to leave a lasting mark and be pleasant and desirable company?

The success in every industry depends on relationships – with co-workers, customers, vendors or investors. When employees and associates are well-trained and careful in their relationships with others, the organization creates a pleasant, productive and long-lasting business relationships and it is important to know how to stand out in the company of others.

Trainer: Prof. Dr. Daniela Ilieva